Shipping, Refund & Return Policy
Last updated: 25-02-2026This policy applies to all online purchases made from Seastar Aquarium through our website.
1. Products Covered
Different rules apply to live fish and dry goods due to the nature of the products. We sell:
2. Live Fish – DOA & Replacement Policy
Due to the sensitive nature of live fish, we offer NO RETURNS or REFUNDS once shipped.
Replacement is only provided if the fish arrive Dead-On-Arrival (DOA).
videocam DOA Claim Conditions (Strictly Enforced):
- A clear, uncut unboxing video is mandatory.
- The claim must be raised within 2 hours of delivery.
- The video must clearly show: Unopened package → The opening process → The dead fish in the original bag.
If approved: You will receive a replacement fish (shipping charges may apply) OR store credit at Seastar Aquarium’s discretion.
3. Aquarium Accessories (Dry Goods)
Eligible for Return:
- Damaged product
- Manufacturing defect
- Wrong item delivered
Conditions: Request must be raised within 48 hours. Product must be unused and in original packaging.
Non-Returnable Items:
- Opened food packs
- Medicines & treatments
- Used accessories
4. Order Cancellation
local_shipping Before Dispatch
- Orders can be cancelled before dispatch.
- A full refund will be issued.
cancel After Dispatch
- Live fish orders cannot be cancelled.
- Dry goods cancellation after dispatch is not allowed.
5. Delays & Force Majeure
We are not responsible for delays due to weather conditions, courier delays, natural disasters, or government restrictions. Live fish health cannot be guaranteed in such extreme cases.
6. Contact Support
For shipping, return, or DOA replacement requests, please contact us immediately:
